Terms of Service (Public Offer)
Last updated: November 11, 2026
1. General Provisions
This document is a public offer (hereinafter — "Offer") addressed to an indefinite number of persons and constitutes an official proposal by self-employed individual Oshmanovsky Anatoly Olegovich, TIN 771001032226 (hereinafter — "Service Provider"), to conclude an agreement for the provision of paid digital services on the terms set forth in this Offer.
The Service is operated at https://enterno.io (hereinafter — "Service" or "Platform").
In accordance with Article 437 of the Civil Code of the Russian Federation, this document is a public offer. By registering on the Platform and/or making a payment, you accept the terms of this Offer (acceptance).
2. Definitions
- User — any individual who has registered on the Platform.
- Service — the Enterno.io online platform for website monitoring, analysis and related tools.
- Subscription — a paid service plan providing access to extended functionality for a specified period.
- Billing Period — the time period for which the Subscription is paid (monthly or annually).
- Personal Account — a section of the Platform available after registration, used to manage the Subscription, monitors and settings.
- AI Visibility Credit (Credit) — a prepaid unit of service entitling the User to one fresh AI Visibility Snapshot (a check of how AI assistants see the website) beyond the free daily limit.
- Credit Pack — a set of Credits paid for once.
3. Subject of the Offer
The Service Provider provides the User with access to the Enterno.io digital platform for website monitoring, analysis and diagnostic tools on the terms and conditions of the selected Subscription plan.
The complete list of plans, their features and prices is published on the Pricing page.
4. Description of Services
The Platform provides the following digital services:
- Website uptime monitoring with notifications via email, Telegram, Slack, Discord, Microsoft Teams, Google Chat, PagerDuty, Jira, Splunk On-Call, webhooks and browser push
- SSL certificate monitoring and expiration alerts
- Website analysis tools: HTTP headers, DNS, SSL, speed, security, SEO and others
- Public status pages for displaying service availability
- REST API access for integration
- PDF/CSV report generation and export
- Team collaboration features
The scope of available features depends on the selected Subscription plan.
In addition to Subscriptions, the User may make a one-off payment for an AI Visibility Credit Pack (10, 50 or 200 Credits). One Credit is spent on one fresh AI Visibility Snapshot run at the User's request when free scans are not available (their limits are used up). Free scans are always spent first. A Credit is spent only by an explicit action of the User ("Spend 1 credit"). A Credit Pack is not a Subscription and does not renew automatically.
5. Conclusion of the Agreement
The agreement is considered concluded from the moment of acceptance of this Offer. Acceptance is performed by:
- Registration on the Platform (for free plan), or
- Making a payment for a Subscription or a Credit Pack (for paid services).
6. Pricing and Payment
Current prices are published on the Pricing page.
Payment is accepted via Robokassa (bank cards, SBP, SberPay) in Russian Rubles (RUB) on both language versions of the Platform. On the English version prices are also shown in USD for reference; the amount charged is the price in Russian Rubles shown before payment, and the card-issuing bank converts it into the card currency at its own rate.
The Service Provider reserves the right to change prices. Price changes do not affect active paid Subscriptions until the end of the current Billing Period.
Credit Pack prices are shown in the AI Visibility section of the Platform in Russian rubles. Payment is one-off, through Robokassa, on the payment terms above. A price change does not affect Packs already paid for.
7. Delivery of Digital Services
All services are digital and provided electronically. Upon successful payment:
- Access to Subscription features is activated instantly and automatically in the User's Personal Account.
- A confirmation email is sent to the User's registered email address.
- The Subscription period begins from the moment of payment.
- No physical delivery is required.
Credits are added to the User's balance automatically once the payment system confirms the payment (usually within minutes). The balance and the next expiry date are shown in the account. Credits are valid for 12 months from the date the Pack was paid; Credits unspent by then are cancelled. Until then the User may give up the unspent Credits and have their price refunded as set out in section 10. Credits are spent starting with the earliest-paid Pack.
If a Snapshot is not completed for reasons on the Service Provider's side or the side of third-party AI services (the AI services were not asked or none of them answered), the spent Credit is returned to the balance automatically. If the site was analysed (including from its address alone, when the homepage could not be loaded) but no check queries could be built for it, the Snapshot counts as completed and the Credit is not returned. If the Credit cannot be returned automatically, or the Snapshot is interrupted by a failure on the Service Provider's side after the AI services were asked, the Service Provider returns the Credit manually within 3 business days. A Credit spent from a Pack whose price has been refunded to the User (section 10) is not returned. The Service Provider may limit the number of paid Snapshots per hour and per day for one User and per day across the service; once a limit is reached no Credit is spent, and the Snapshot can be run later.
An AI Visibility Snapshot reflects the answers of third-party AI services at the time of the check. The Service Provider does not guarantee any particular result (score, brand mention) and is not responsible for the content of third-party answers (see section 9).
8. Rights and Obligations
Service Provider undertakes to:
- Provide access to the Platform in accordance with the selected plan.
- Ensure reasonable availability of the service (target uptime 99.5%).
- Protect User's personal data in accordance with the Privacy Policy.
- Notify Users of significant changes to services or terms.
User undertakes to:
- Provide accurate registration data.
- Use the service in accordance with applicable law and this Offer.
- Not use the Platform for DDoS attacks, vulnerability scanning of third-party systems without authorization, or any other illegal activity.
- Not share account access with third parties (team member invitations through official tools are permitted).
9. Limitation of Liability
The Platform is provided "as is". The Service Provider does not guarantee uninterrupted or error-free operation of the service.
The Service Provider is not liable for:
- Losses caused by interruptions in service not attributable to the Service Provider (force majeure, hosting provider issues, internet disruptions).
- Accuracy of third-party data used in analysis tools (DNS, WHOIS, SSL data from external sources).
- Decisions made by the User based on the analysis results.
Maximum liability of the Service Provider is limited to the amount paid by the User for the current Billing Period.
10. Refund Policy
The User may request a full refund within 7 calendar days from the date of payment, provided that the primary features of the paid plan have not been substantially used.
Refund requests should be sent to support@enterno.io. Refunds are processed within 10 business days.
After that period, refunds are considered on an individual basis.
Credit Packs: the price of a Pack from which no Credit has been spent is refunded in full on a request made within 14 calendar days of payment. Otherwise — including after that period and until the Credits expire — the price of the unspent Credits of the Pack is refunded pro rata to the Pack price. When the payment for a Pack is refunded or disputed (chargeback), the unspent Credits of that Pack are cancelled; Credits of the User's other Packs are not affected. Requests are sent to the address above with the subject "Credit pack refund Enterno.io".
11. Personal Data
The processing of personal data is governed by the Privacy Policy, which is an integral part of this Offer.
When you use the AI summary feature, the Platform processes your check results with a generative AI model. On the Russian version this runs inside the Russian Federation; on the English version it uses a third-party AI provider (OpenAI, USA) — a cross-border transfer performed only when you use the feature and which you can disable at any time. Details are set out in the Privacy Policy.
12. Amendments
The Service Provider reserves the right to amend this Offer. The current version is always available at enterno.io/offer.
Material changes are communicated to Users via email. Continued use of the Platform after changes constitutes acceptance of the updated terms.
13. Applicable Law and Disputes
This Offer is governed by the laws of the Russian Federation. Disputes are resolved through negotiations; if no agreement is reached — in court at the location of the Service Provider.
14. Rights to Platform Materials
14.1. Exclusive rights to the design, texts, images, logo and other materials of the Platform belong to the Service Provider.
14.2. Use of these materials without the Service Provider's written consent is not permitted, except in cases expressly provided for by the legislation of the Russian Federation.
14.3. Requests to use the materials are sent to support@enterno.io.
15. Details
| Service Provider | Self-employed Oshmanovsky Anatoly Olegovich |
| TIN (INN) | 771001032226 |
| Tax status | Self-employed (Tax on Professional Income, 422-FZ) |
| support@enterno.io | |
| Support | support@enterno.io |
| Website | https://enterno.io |